Privacy Policy

Last Updated: October 8, 2026

Stoma Solutions, LLC (“Stoma Solutions,” “we,” “us,” or “our”), the developer of OstoPlug, respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at www.ostoplug.com (the “Website”) or share feedback with us.

Information We Collect:

  • Responses to our feedback form (your thoughts, suggestions, and survey answers)

  • Health-related information you choose to include in your feedback, such as details about your ostomy, stoma care, or experience with ostomy products, which we collect only with your consent

  • Optional personal information (such as your name or email, if you choose to share it)

  • Information collected automatically when you visit the Website, such as your IP address, browser and device type, pages viewed, clicks, referring website, and approximate location, collected through cookies and similar technologies, including Google Analytics

  • Information you provide when you email us or ask to receive updates about our launch

How We Use Your Information:

  • To improve the OstoPlug product and user experience

  • To contact you if you request updates about our launch or product

  • To understand general trends, feedback, and interest across locations

  • To respond to your questions and requests

  • To operate, maintain, and secure the Website

  • To comply with legal and regulatory obligations, including complaint handling and reporting requirements that apply to medical devices

How We Share Your Information:

  • We do not sell your personal information, and we do not share it for targeted or cross-context behavioral advertising

  • We share information with service providers that help us operate the Website and our business, such as website hosting, form, email, and analytics providers, who may use it only to provide services to us

  • We may disclose information if required by law, to protect our rights or the safety of others, or in connection with a financing, merger, acquisition, or sale of company assets

  • We do not use health-related information you share for advertising. We send marketing emails only if you ask to receive updates, and you can unsubscribe at any time using the link in any email

Cookies and Analytics:

We use cookies and similar technologies to understand how visitors use the Website. Google Analytics collects information about your use of the Website on our behalf. You can learn how Google uses this information at www.google.com/policies/privacy/partners and can opt out by installing the Google Analytics Opt-out Browser Add-on. You can also set your browser to refuse cookies. Because there is no common industry standard for Do Not Track signals, the Website does not currently respond to them. Where required by law, we treat Global Privacy Control signals as a request to opt out of the sale of personal information or targeted advertising.

Health-Related Information:

Our feedback form may ask about your experience living with an ostomy. Please share only what you are comfortable sharing, and do not include information that identifies other people. We collect health-related information only with your consent and use it only for the purposes described in this Privacy Policy. Stoma Solutions is not a healthcare provider or health plan, so information you share through the Website is not protected health information under HIPAA. We protect it as described in this Privacy Policy.

Data Security and Retention:

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as needed for the purposes described in this Privacy Policy or as required by law, and we may retain feedback in de-identified form to support product development. Information is stored and processed in the United States.

Children’s Privacy:

The Website is intended for adults 18 and older and is not directed to children. We do not knowingly collect personal information from children under 13. If you are a parent or caregiver sharing feedback about a child’s ostomy care, please do not include the child’s name or other identifying details. If you believe a child has provided us with personal information, please contact us and we will delete it.

Your Privacy Rights:

Depending on where you live, you may have the right to access, correct, or delete your personal information, to obtain a copy of it, to withdraw consent, to opt out of certain processing, and to appeal our decision on your request. Regardless of where you live, you may ask us to access, correct, or delete the information you have submitted by emailing privacy@ostoplug.com. We will verify your request and respond within the time required by applicable law. If we decline your request, you may appeal by replying to our response with the subject line “Privacy Appeal.” We will not discriminate against you for exercising any of these rights.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last Updated” date. If we make material changes to how we use information you have already provided, we will notify you or ask for your consent where required by law.

Contact:

For privacy-related questions or requests, email us at privacy@ostoplug.com, or write to us at Stoma Solutions, LLC, Attn: Privacy, 78 Sycamore Ave, Apt 30012, Charleston, SC 29407.